Privacy Policy
Overview
This Privacy Policy describes how Play Bonito ("we," "us," or "our") collects, uses, and shares information about you when you visit our website, make a purchase, or otherwise interact with us.
We are committed to protecting your personal information. If you have any questions, please contact us at support@playbonito.com.
Summary: We collect information you give us, information we collect automatically, and information from third parties. We never sell your personal data to third parties.
Information We Collect
Information you provide to us
- Account information — name, email address, password, and profile details when you create an account.
- Purchase information — billing address, shipping address, payment method details, and order history.
- Communications — messages, emails, or chat conversations you send us.
- Survey or feedback data — responses you provide when participating in our surveys or leaving reviews.
Information collected automatically
- Device data — IP address, browser type, operating system, and device identifiers.
- Usage data — pages visited, links clicked, search terms, and time spent on pages.
- Location data — approximate location inferred from your IP address.
- Cookie data — see our Cookies & Tracking section below.
Information from third parties
- Social media platforms when you connect your account or sign in via social login.
- Payment processors who confirm transaction status.
- Analytics partners who help us understand site usage.
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including sending order confirmations and shipping updates.
- Create and manage your account.
- Send you marketing communications, where you have opted in.
- Personalise your shopping experience and recommend products.
- Improve our website, app, and overall service quality.
- Prevent fraud, abuse, and other prohibited activities.
- Comply with legal obligations.
Sharing of Information
We do not sell your personal information. We may share your data in the following circumstances:
| Recipient | Purpose | Safeguards |
|---|---|---|
| Shipping carriers | Order fulfilment | Contractual obligation |
| Payment processors | Transaction handling | PCI-DSS compliance |
| Marketing platforms | Email campaigns | Data Processing Agreement |
| Analytics providers | Site performance | Anonymised / aggregated |
| Legal authorities | Compliance / law enforcement | Only when legally required |
Cookies & Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyse traffic, and serve relevant advertisements.
Types of cookies we use
- Essential cookies — Required for the website to function. Cannot be disabled.
- Analytics cookies — Help us understand how visitors interact with our site.
- Marketing cookies — Used to deliver personalised advertisements.
- Preference cookies — Remember your settings such as language and region.
Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted between your browser and our servers.
- Secure storage with access controls limited to authorised personnel.
- Regular security audits and vulnerability assessments.
- PCI-DSS compliant payment processing — we never store full card details on our servers.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — Request a copy of the personal data we hold about you.
- Correction — Request correction of inaccurate or incomplete data.
- Deletion — Request deletion of your personal data, subject to legal obligations.
- Portability — Request transfer of your data to another service provider.
- Objection — Object to processing based on legitimate interests.
- Withdraw consent — Withdraw consent for marketing communications at any time.
To exercise any of these rights, please email support@playbonito.com. We will respond within 30 days.
Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take steps to delete that information.
Changes to this Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
- Post the updated policy on this page with a revised "Last updated" date.
- Send an email notification to registered account holders.
- Display a prominent notice on our website for 30 days after the update.
Contact Us
If you have any questions about this Privacy Policy, please contact us: